We do not offer any refunds, in case of any refunds ( mentioned Below )we will only issue a STORE CREDIT which can be used for future purchases from the store. In certain cases where customer doesnt wants to purchase from the store and  needs money as refund on bank account ,  admin may approve it into original payment mode only if it is valid request.

Contact Email : Support.extrokids@gmail.com

Once after you receive the parcel , take an opening video to claim refund on below cases. To avoid many fake cases we have taken necessary steps. kindly cooperate with us to give the best service .

  1. The item may be damaged during transit.
  2. or there might be a manufacturing defect.
  3. or that a wrong item is delivered to you.If the order is confirmed by us and we are unable to ship the product due to some reasons ( Might be the product is out of stock ) , then we will issue the refund to the customer which might take 5-7 working days to get transferred. in the above cases we will arrange return shipment ,incase of any issue we are not able to arrange , we expect you to send through any reliable postal with proper packing . only in very rare cases .

Return of a product : 

For returns of the product , wrong item or damaged item send , we will arrange return , incase return pickup not available from our side , you must be able to courier it back . We recommend that while shipping an item back, Pack the product in same condition , we can assure the refund once it is received in same condition we sent . if you are shipping back per kg we reimburse Rs.50  only, so kindly try to send back to us through INDIA POST or any reliable courier service.

No return are applicable in any cases that are bought from mega warehouse clearance sale .

*Terms and condition may vary according to government E-Commerce Guidelines which may not be updated daily here , so Final decision will be taken by the Company regarding returns .  Because we take utmost care of our buyers we dont want to pass the products that has been returned by other person during this covid. We hope you will cooperate with us .