We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :
• the item may be damaged during transit.
• or there might be a manufacturing defect.
• or that a wrong item is delivered to you.
In only such cases as given above, provided proper evidence ( pictures or video ) we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame which is 24 hrs of receiving the parcel.
To get a replacement, email us your Order Number and the Reason for returning with attached evidence . Only after receiving our confirmation for the return, you are requested to send the item back to us on your cost with well packed , once you submit the shipping bill we will pay the shipping charges. Once we receive the item back in good condition without any damage, we will then arrange for the replacement of the item through our logistics partner.
If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end choice of customer will be final.
In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer will be charged for re-attempt of the delivery. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
There are certain possibilities where it is difficult for us to support you for the same :
- In case of Gift Certificates no refund or replacements would be allowed.
- In case of pre order no such requests would be entertained.
- If the product is not the same as sent no such requests would be entertained..
- In case of the product damaged by the customer while opening the parcel.
- In case of electronic items such as heat guns, machines etc no such requests would be entertained.
- In case of any missing item from the package you have received including original packing, accessories, price tags etc no such claims would be entertained.
Packaging Issues :
At ExtroKids we make sure that all the goods ordered by you should reach to you in the best condition but since we are dealing in products which are imported and have to travel for days/weeks/months to reach us so there is a slight possibility of any packaging being damaged. But having said that we do ensure that the product performance never goes down because of the same and the main product completely remains intact. At times it might be a case that the product might have a little tampered packaging which is originally received by us in the same condition. Kindly be assure that you will never have to regret for your purchase from us.
ExtroKids only deals in brand new and the latest batch of the products so kindly be ensure of the quality of the product.
Note : 99% of our products do not have any expiry date.